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AirPods problems: what they are and what you can fix yourself. How to disable the headphones function on iPhone. The headphones do not work with iPhone, iPad or iPod touch. If the buttons on the Apple EarPods don't work. The right earpods are broken, how to fix it?

Details Updated 04/02/2017 10:16 Published 04/21/2016 08:38 ? The question is quite popular and no less important, because at one time or another, every lucky person who owns a phone from an Apple company has to deal with various kinds of problems, and defects in the operation of headphones are no exception. Based on experience, we can say that on average this problem occurs when the EarPods are used for about six months or a year, possibly earlier.

How does sound work?

In the standard form, that is, without you changing the “factory” settings between the headphones, sounds are distributed among themselves in “stereo” mode. “Stereo” mode, it supplies music from a specific instrument to a headphone more suitable for this sound. This was done in order to increase the effect of the presence of music and the effect of immersion in the atmosphere of a particular song. Thus, for example, listening to music with a violin and voice together on broken headphones, you may not receive some of the sounds from the violin, or vice versa, from the voice. Why? Everything is very simple, because the music from the violin is transmitted to one earphone, and the voice, respectively, to the other. Agree, in this case there will not be much pleasure from listening. But, we can offer you to listen to music on one earphone, only without the “stereo” sound mode.

The iPhone earphone does not work, what should I do, because the phone was purchased recently?

One interesting note can be made on this part, because very often, in most cases, it is the right earphone that fails, since it has a headset microphone for communication, and also below there is a button for changing the audio volume level. Moreover, this happens with almost all iPhone headphones, after about a year of active use. We will describe a way to solve this popular problem, but it is worth noting that you can count on an accurate solution to the breakdown only if one earphone is in working condition and is not physically damaged.
How to listen to music with one earphone?
You can quite comfortably listen to your favorite songs with just one working headphone, and even watch videos or movies. This can be achieved by turning off the “stereo” sound in the phone settings, using some simple manipulations. After turning off the stereo, all sounds will be sent only to one working earphone, without the participation of the second, “dead” one. To enable single sound output, we need to enable the “mono” sound mode. You need to do the following:

  • Go to your phone settings and open the tab called “Accessibility”
  • Switch to the operating mode we need (mono or stereo)
  • After this, it is advisable to restart the phone

Hello everyone! In the iPhone 7, Apple removed the 3.5 mm headphone jack and, most likely, will not return to this outdated (in its opinion, which can be argued with) interface in all subsequent models of its mobile devices. This means that, willy-nilly, Lighting headphones (or special adapters) will gain popularity. There’s simply no escape from this - I want to listen to music.

No, of course, there are also Bluetooth “ears”, but they have a couple of significant drawbacks. Firstly, they are not included with the iPhone. Secondly, the price. Therefore, I congratulate all of us - the era of a new interface has arrived. But along with this “wonderful” event, as usual, problems come - where would we be without them? The fact is that in some cases, the iPhone may either not see the Lighting headphones at all, or they will simply turn off after some time, and the user will see the message “the product is not supported” on the screen.

Why is this happening? Now let's figure it out, let's go!

In addition to headphones, the article should also consider adapters from Lighting to 3.5 mm. After all, in essence, they are practically the same thing. They have the same input, but only the output will differ - either two ears or a 3.5 mm interface.

It’s probably worth starting with “global” problems and listing the reasons why iPhone headphones don’t work at all:

But you shouldn’t immediately run to the workshop, because there is another reason for the “ears” not working and, in my opinion, it is the most common. True, most often she has slightly different symptoms...

Let's imagine that the headphones still work through the adapter. However, they do it in a strange way... after some time they turn off (the message appears on the screen - the accessory is not supported), and the sound begins to be output to the speakers. Moreover, if you pull them out and insert them, then nothing changes. It saves for a short time, but after a couple of songs the shutdown repeats. What is the reason?

It is worth noting the main thing: it is not a matter of software - flashing the firmware, resetting settings and other manipulations will not help.

It's simple - the problem lies in the Lighting headphones and adapters themselves, since such problems only occur with non-certified accessories. “The Chinese don’t sleep” and the market is simply flooded with unoriginal products.

Moreover, sometimes it is very difficult to distinguish them visually - they look exactly like real Apple accessories. But there is one trick here that we have not yet learned how to fake - just connect the adapter to the Lighting connector of the iPhone, look at the screen and... the pop-up window may say:

Only the last inscription indicates that you are using a certified accessory. Everything else may indicate that the adapter is unoriginal, which means you need to prepare for poor sound quality, periodic shutdowns and other “joys”.

Why is this happening? The fact is that in its Lighting accessories Apple uses a special chip that ensures full compatibility and high-quality work with iOS devices. And, apparently, it is not yet possible to fake it.

Conclusion: stock up on money and go to the store for “real” headphones (adapters) with a Lighting connector. Everything that can be ordered in China (costing 100 rubles per kilogram) will either not work immediately or after the next iOS update. At least, this is the situation at the moment.

P.S. What do you think about such “protection” - is it good or bad? Write your opinion in the comments, ask questions, click on the social media buttons! Too lazy to comment? No problem! You can just like it :)

Any equipment has an expiration date, and many consumers have come to terms with this. In order not to shorten the already short life of devices, owners try to be more careful when handling them, which is not always possible. Headsets for listening to music are especially susceptible to wear and tear, since every fifth person does not leave home without a player or smartphone filled to capacity with tracks.

At such moments, the most annoying thing is when the sound in one earphone does not work. This trouble does not allow you to fully enjoy a trip somewhere, and in general your mood spoils for the whole day. But what to do?

Reasons independent of the headset

It also happens that the device itself is fully functional, but the culprit is the negligence of its owner or incompatibility with the player. There may be several such options:

  • loose fit of the plug into the connector;
  • earwax contamination of the speaker;
  • lack of necessary drivers on your smartphone/PC;
  • the plug is inserted too tightly (the “magic” of some laptops).

These are not all the reasons why one earphone does not work. But they are the easiest to deal with, which is why they are considered first.

Problems getting into the nest

It would seem like a pretty stupid reason, wouldn't it? But no, most often it is she who is the culprit of the malfunction. To exclude this scenario, you need to check how tightly the plug is inserted into the connector of the playback device. If the headset does not fully fit into the jack, then it immediately becomes clear why one earphone is not working.

The contacts responsible for sound transmission are made in the form of rings surrounding the pin. If it does not fit into the connector all the way, the connection between the “ears” and the player is disrupted, since the elements needed to reproduce signals do not touch each other.

However, the opposite situation exists. Some laptop jacks may not be suitable for the connected headset. However, it will work if you pull the pin out slightly so that a small part of it is visible from the outside.

Lack of drivers

Why doesn't one earphone work when connected to a certain device? It's simple: the sound drivers are not functioning correctly or are not installed. Because of this, the audio equipment conflicts with the gadget’s operating system and connecting a headset causes all sorts of troubles.

They can be eliminated by installing software that is supplied on a disk complete with “ears” or is available for download on the official website of the equipment manufacturer.

Why doesn't one earphone work?

Among other things, the reason may be the owner’s untidiness and a simple headset model. If the owner of earbud headphones (meaning the shape) does sports or other hard work in them, after a couple of months the speaker will become clogged with earwax. And it will affect the sound.

In such a case, we can only thank the simple design of the headset, which is easy to disassemble and clean if necessary. But it is better to monitor the condition of the device more carefully so as not to encounter such a problem when one earphone does not work.

How to fix a damaged headset?

If all the easy options have been considered, but none of them were the cause of the breakdown, you will have to take the matter seriously. You will need to carefully inspect the cord, feel it and bend it several times at different angles near the plug or headphone speakers. Of course, if your fears are confirmed, you will have to part with them, but it is possible to make the device work a little longer without replacing the headset.

The faulty part of the old cord needs to be cut off, the wires stripped and twisted with the remains of the whole cable.

Wireless device

The measure described above should help in the case of a damaged wire (if one earphone does not work). How to fix a bluetooth headset? The answer, unfortunately, is not encouraging. Such equipment is most often not intended for self-repair by the owner, and anything can be done only if you have certain knowledge in this area. Therefore, you have to replace the device or contact a specialist.

Most often, such a problem occurs (one earphone does not work), but due to the high cost, any such breakdown is solved by warranty service centers. The same applies to other headsets released under well-known brands, so don’t despair. But if the purchase was cheap, replacing the device with a new one will be much easier and faster.

With the release of new AirPods, many users encountered problems with the headset and smartphone quickly turning off or not working correctly. Also, the earlier version of headphones - standard EarPods - does not always work correctly on the new IPhone 7. Let's take a closer look at all the causes of failures and their effective solutions.

Using EarPods on iPhone 7

Do you use the usual EarPods on your iPhone 7? Although this headset is a certified product from Apple, it is not adapted for IPhone 7. You can only connect the headphones to the charging port using a special adapter.

Reasons why EarPods don't work:

  • poor quality adapter;
  • non-working charging port;
  • broken plug or broken wire in the plug area.

To be able to connect EarPods to iPhone 7, users often buy third-party adapters with a Lightning port or a modification of EarPods with the same Lightning output. Unofficial products will not work with iPhones in 80% of cases, so we recommend purchasing only certified products and accessories for iPhones.

AirPods sync error

AirPods not connecting to your phone? In this case, you need to reset the headset settings:

Resetting the settings removes all bugs and errors in the operation of AirPods hardware components. It is recommended to perform a Hard Reset as soon as you discover problems with the accessory.

The synchronization problem may not only be on the side of the headphones. Don't forget to check if Bluetooth is turned on on your iPhone. Also, the Bluetooth module in the phone itself may not work. You can solve the problem by replacing the antenna, which is responsible for Wi-Fi and Bluetooth connections.

To replace the antenna, you need to remove the motherboard from the iPhone. To do this you will need a set of tools that can be purchased on our website:

  1. sucker;
  2. Screwdriver Set;
  3. plastic spatula (spudger);
  4. tweezers;
  5. magnetic surface for placing detached parts.

In the figure below, the Wi-Fi/Bluetooth module on the IPhone 7 motherboard is circled in orange. Remove the protective panel and replace the antenna with a new part.


AirPods drain quickly

Even if the headphones are fully functional, many users still have difficulty using the new headset. One of these problems is the need to charge the headphones very often.


You can see the charge level of the accessory by connecting it to your iPhone. The headphones come with a special charger in which you need to place the headset. If your AirPods are draining quickly, always carry a power bank with you. This phenomenon is quite normal, and Apple representatives argue that the short operating time of the headphones is due to the compact battery that was built into the case. The standard operating time for AirPods before shutting down completely is from 3 to 4 hours.

You can very easily extend the life of the headset. To do this, insert one earphone into the charger and continue listening to music using the other. This way the track will not stop playing.

They break. Moreover, users cannot even understand what is the reason for this breakdown. These and other problems will be discussed further.

It is worth noting that currently there are a huge number of different companies that produce and sell headphones. However, it is certainly impossible to call all these companies reliable, as in all industries, there are the best and the worst among them.

If we talk about high-quality headphones, then, first of all, we mean fairly well-known companies. EarPods headphones can be called one of the best of their kind. The fact is that the quality of their almost perfect sound attracts buyers from all over the world. However, like any other technology, these headphones have problems.

What should I do if my EarPods are quiet?

There are many reasons why headphones begin to reproduce sounds poorly. However, the most common ones are:

  • manufacturing defects;
  • mechanical damage;
  • incorrect setting.

If we talk about the first two cases, then there are only two ways to solve the problem:

  1. The first way is to seek help from a specialized service company.
  2. The second is to buy new headphones.

Of course, you can also try to disassemble the headphones and repair them yourself, however, as a rule, this does not lead to anything.


Photo: Disassembled EarPods

As for the problem of connecting headphones, here you will need to go to the settings of your device and make sure that it sees the headphones. If this does not happen, then most likely your operating system simply does not support this device.

Among other things, problems with the connector often arise.

Right or left EarPods not working?

This problem is widespread not only in our country, but throughout the world. In fact, the problem is easily solved, unless it is a manufacturing defect. Solutions:

  • You need to switch to mono audio mode. The fact is that almost all sound files on the iPhone are played in stereo mode. Thus, one of the musical instruments will play in the right earphone, and the other in the left. In order to switch to stereo mode, you need to go to settings, then to universal access and select the required action there.


  • The first option is effective, however, it does not always help. A sound problem may occur due to improper operation of the device connector. In order to find out that the reason is in the connector, you need to connect other headphones and try to listen to music. If the problem persists, you will have to contact a service center for help.

What to do if the EarPods microphone does not work?

As for the microphone, it fails less often than headphones. This is due to the fact that the microphone is used much less intensively. If your microphone stops working, there are several reasons for the breakdown:

  1. You need to check if the headphone output works. To do this, just turn on the music and listen. If the sound continues, you need to look for the source of the problem elsewhere.
  2. The most obvious and popular reasons for microphone failure are manufacturing defects and mechanical damage. In such cases, you will need to contact a service company.
  3. Check your phone settings. It is possible that your microphone is simply muted. This can be done using the Mute button. The problem is solved by pressing the button again.

Photo: Mute button

Buttons on EarPods not working?

It is worth noting that such problems arise very often and they are associated with a rather banal reason. Headphones almost always conflict with non-Apple devices. Sometimes they simply refuse to work on other smartphones and computers.

Unfortunately, this problem cannot be solved; all that remains is to switch to smartphones from Apple or purchase other headphones.

There are several other reasons why buttons may not work:

  • If you have equipment from Apple, but the buttons do not “listen” the first time, then try pressing the desired button several times with a little force. Sometimes it happens that the buttons get stuck and stop responding to commands.
  • Another cause of breakdown may be a manufacturing defect. Of course, original headphones, which have a lot of differences from fake ones, are practically not susceptible to this problem, but this should not be completely ruled out.
  • Another cause of failure can be mechanical damage. In this case, you can seek help from a workshop or simply buy new headphones.

Now you know how to fix EarPods if you have problems using them. The main thing is to remember that you should only buy proven original equipment, only in this case you will receive a quality product. Try to use the headset correctly and do not try to fix the problem yourself without the proper skills, this can lead to even bigger problems.